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90 Day Returns

FAQs

What is Deal Genius’ Return Policy?

Buy with confidence because we stand by our products and make the process simple!  We have a 90 DAY return policy and warranty for items purchased on DealGenius.com.  Please contact us for any reason within 90 days if you are not satisfied with your purchase.  Please note return shipping fees may apply.  You will receive a refund for items that are returned back in its original condition and packaging, otherwise store credit will apply.  Only items shipped within the U.S. are eligible for returns. Some exclusions apply, but those will be clearly noted on the product’s detail page.

Contact our customer service team here with any questions, to initiate a return online, as a Return Authorization Number is required for all exchanges and returns, or to explore other shipping options. Please have your order number ready prior to contacting us to expedite the process.

 

What is the IQ Points a rewards program, how do I sign up, and how many do I earn with each purchase?
Yes, our IQ Points rewards program allows you to earn 3% of your purchase subtotal to use on future purchases.  The best part is, you can apply the IQ Points in any increment and at any time, so there’s no need to save up to a certain amount to get rewarded!  It’s free and quick to create an account and you must be logged in when making a purchase to earn and redeem IQ Points. Full details and sign-up information can be found here.

 

What forms of payment do you accept?
We accept Amazon Pay, PayPal, Visa, Mastercard, Discover, and American Express. 

 

Does Deal Genius have coupon codes and where can I find them?
As a matter of FAQ, not only do we have coupon codes, but we show all active codes allowing you to choose the one that works best for you. We believe we’re the first website that shows our customers all active codes to make sure you get the lowest price possible!

Discounts do not apply to sales tax or shipping. You must enter the coupon code during checkout to receive the discount. 

  

What is Deal Genius all about?
Deal Genius was founded in 2004 with the goal of providing customers with the best online deals on well-reviewed products. We only sell products we stock in our warehouse to give you the best experience possible. We are not a “middle man” or marketplace showing other seller’s products so you always know who you are buying from. You’ll always get quality products and the best service and support with each purchase backed by our 90-day guarantee.  

 

What shipping options are offered?
Deal Genius offers economy 4-7 business day shipping to the contiguous United States.   If your order is $29 or more, this shipping option is free - otherwise it’s a flat $5 per order.   Expedited 2-4 business day shipping is available for an additional $9 for your entire order.

 

How fast do you ship, and will I receive tracking information?
Buy today, and we'll ship tomorrow! We only sell what we have in our warehouse so there are no delays.  We ship within 1 business day from our Chicago, IL facility, and you will typically receive your item in about a week. Once your item has left our warehouse, you will be emailed tracking information. If you've created an account on DealGenius.com, you can log into your account to view your order history, complete with tracking details.  Guests, you can track your orders here. Click here to create an account, it’s fast, secure, and easy!

 

Do you charge sales tax?
Yes, we are required by law to collect and remit local sales tax in many states. If you feel that you’ve been taxed incorrectly, don’t worry, contact us at support@dealgenius.com with your order number and the specific tax issue so we can fix it right away.

 

I missed yesterday's deal, can I still get it at the deal price?
Sometimes. Our stock levels vary, and our products sell quickly with our amazing prices! You can use the “Search Deals” field in the upper left portion of this page to find what you are looking for, or try contacting our amazing Customer Service team here. Your best bet to make sure you always see our deals first is to sign up here to have our daily deals delivered right to your inbox.

 

Where do I enter a coupon code?
On the checkout page, there is a link that will display all active coupon codes. Simply click on that link to see all available codes and select the one that works best for your needs.

Once you’ve selected the best code for your purposes, simply enter your coupon code on the shopping cart page in the box showing "Enter Coupon Code" then click the “Apply Coupon Code” button directly beneath it.  

We want your shopping experience to be convenient and smart!

 

Does Deal Genius have an affiliate marketing program?
Yes. Join the Deal Genius affiliate marketing program via ShareASale and earn at least 4% on every sale! Click here to join.

 

I unsubscribed from the Deal Genius newsletter, but now I'd like to re-subscribe.  How can I re-subscribe to your newsletter?
Just click here, fill in your email address and click "Join.” You will receive an email that will allow you to change your status to subscribed.

 

Is Deal Genius hiring?
To see all positions available and to apply, visit our careers page. We also regularly post open positions on LinkedIn where you can follow us for the latest developments, as well as keep an eye out for open positions.

  

Are the products you sell new?
Yes! We do not sell used, previously opened or damaged products.  Occasionally we’ll sell a refurbished product but that will be clearly mentioned in the title to avoid any chance of missing it.  Products come in their original packaging unless otherwise noted in What’s in the Box?” section of the site.  

 

Do your products come with a warranty?
Deal Genius offers a generous 90 DAY return policy and warranty providing you more confidence and security with every purchase! In addition, products that have a manufacturer’s warranty will come with the necessary manufacturer’s warranty information. Please contact the manufacturer as needed. You can learn more or contact one of our amazing customer service geniuses by clicking here

Where is Deal Genius Located?
Our warehouse and corporate office are located in Chicago, IL.

 

Is Deal Genius on Social Media?
We certainly are! You can get the latest news, deals, and join in the fun by connecting with us on Instagram, Twitter, Facebook, and Pinterest

 

I am a non-profit, government agency, corporation, and tax exempt so can I buy tax-free?
We love working with organizations of all types and sizes. Please contact our amazing Customer Service team here to provide your tax-exempt letter, to answer any questions, or to assist you further prior to purchase. 

  

Do you sell wholesale or to other retailers?
Sometimes. We love working with wholesalers and retailers depending on the products and other factors.

 Please contact us by emailing wholesale@dealgenius.com  with the following:

  • Your contact information and brief bio about your organization
  • The type of products that you’re interested in
  • The average size of your wholesale orders.
  • Do you buy by the case, pallet, or truck load?

Then someone from our sales team will be in touch with you within a couple business days.  

 

Can I sell products to Deal Genius?
We work with a diverse and growing list of vendors.

Please contact us to discuss your products by emailing vendor@dealgenius.com with the following:

  • Your contact information and brief bio about your organization
  • Link to amazon (if available) or photo & description
  • Your best price
  • FOB point

Then someone from our Buying team will be in touch with you within a couple business days.